Privacy Policy
This Privacy Policy explains how PureSpace Cleaners handles personal data when you visit the website, request a quote, or arrange move-in or move-out cleaning services. It also describes the main ways we use, share, and retain information in connection with our operations in the Noumea metropolitan area.
Contact for Privacy Matters
Data We Collect
We may collect identification and contact details, property and access information, booking preferences, service instructions, payment-related records, and communications sent through the website, phone, email, or contact form. Where relevant to a move-in or move-out cleaning request, we may also process condition photos and scope details provided by the customer.
How We Collect Data
We receive data directly from customers when they make an inquiry, request a quote, confirm an appointment, or share property details. We may also obtain information from messages, call records, submitted forms, and technical data generated by the website during normal use.
Cookies We Use
We may use session cookies, persistent cookies, and similar technologies for site operation, security, preference storage, and basic usage analysis. These tools help the website function properly and support a consistent booking experience.
Cookie Controls
You may manage cookies through your browser controls and, where available, any on-site preference tools. Blocking certain cookies may affect form submission, session stability, or other basic website functions.
Your Rights
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.
How to Make a Request
To submit a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for additional details to confirm your identity and locate the relevant records before responding.
Data Retention
We keep personal data only for as long as needed to manage inquiries, quotes, appointments, service records, payments, and related follow-up. After that, data is deleted, anonymized, or archived where retention is required for legal, tax, or dispute-handling purposes.
Policy Changes
When we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
How We Use Data
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, carry out cleaning services, manage payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use limited technical data to secure the website and prevent misuse.
Service Providers and Other Recipients
We may share personal data with payment processors, communication tools, website hosting providers, and other operational vendors that help us run the business. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data when required to comply with law, a valid request from a public authority, or a legal process. We may also share information where needed to protect our rights, investigate misuse, or support the safety and integrity of our services.